Overview

Are you a highly motivated and results driven manager or leader that wants to bring out the best in your staff? If so, this highly practical workshop will equip you with a proven coaching framework that will give you the skills to optimise the potential of your team.

Coaching is a vita role for supervisors and managers to master in order to maximise the effectiveness of their staff and the organisation as a whole. Coaching is a means to harness everyone's energy and direct it in line with theorganisation's vision and mission. It creates a powerful and creative alliance between organisations and their most valueable assets - their staff.

Learning Objectives

This course will equip participants with:

• The internationally renowned Solution Focused Coaching (SFC) framework
• The tools to identify their staff's unique strengths and resources
• How to use these strengths to enhance productivity at home and at work
• Assist staff in using their strengths to develop their 'weaknesses'

Outcomes

At the completion of this workshop participants will be able to:

• Apply the SFC framework in their work and home environments
• "Switch on" their staff
• Inspire productive workplace relationships

Who Should Attend?

• Managers
• Supervisors
• Leaders

For more information please contact us on 9492 8900 or email training@primexl.com.au

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

Are you prepared to manage a traumatic event in your workplace? This one day course provides the procedures for crisis support and equips you with a range of specific strategies for assisting those affected.  Ideal for anyone involved in responding to workplace crises, eg. HR and OHS professionals, Peer Supporters, Supervisors and Managers.

This course provides the procedures of crisis support and covers a range of specific strategies for responding to, and assisting those affected by the Critical Incident Stress which can occur in the in the aftermath of significant crises and emergencies.

Learning Objectives

During this workshop participants will learn:

• What constitutes a 'Critical Incident'
• The stages of 'Critical Incident Stress'
• Emotional and behavioural consequences of "Critical Incident Stress"
• How to recognise reactive and pathological signs and symptoms
• The difference between response and support in the aftermath of emergencies
• The 16 points of how to plan and prepare for "Critical Incident Risk"
• How to give initial support to those affected
• The key guidelines for dealing with individuals and groups affected by a critical incident
• Being shown how to develop useful Critical Incident Response plans and procedures

Outcomes

At the completion of this workshop participants will:

• Be able to identify a 'Critical Incident'
• Recognise the stages of 'Critical Incident Stress'
• Learn the difference between 'support' and 'response' following an incident
• Be able to give initial support to those directly affected by an incident
• Learn how to develop Critical Incident Response plans and procedures

Who Should Attend

• Anyone involved in responding to, and assisting those affected by crises
• Human Resource professionals
• Occupational Health and Safety Staff
• Peer Supporters
• Managers
• Supervisors
• Counsellors

For more information please contact us on 9492 8900 or email training@primexl.com.au

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

Effective facilitation involves careful consideration of your audience, along with the implementation of a range of specialist skills. 

What do I know about these participants?  Are they learning what I'm teaching?  How do I remain neutral?  How do I ensure everyone is included?

These are some of the questions facilitators may ask themselves.  These questions and many others will be answered along with the demonstration of practical strategies for dealing with difficult participants, managing conflict in a group setting, managing your own nerves as a facilitator and ensuring effective communication.

Using adult learning principles, participants of this course are taught how to design and deliver activities and resources that match the different types of adult learning styles to ensure all participants are receiving and understanding information in a way that matches their unique learning patterns.

For more information please contact us on 9492 8900 or email training@primexl.com.au

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

This powerful two (2) day workshop will advance your understanding of workplace relationships. By deepening your level of self awareness, enhancing your capacity for self-management, social awareness and social management, you will learn to apply the four pillars of Emotional Intelligence.  Putting E.I. to Work will transform your interpersonal effectiveness in every aspect of your life.

Why bother learning about EI?

Increasing evidence suggests that a person's emotional intelligence (EQ) is even more important in determining life success than the better known IQ. “Emotional Intelligence helps to predict success because it reflects how a person applies knowledge to the immediate situation” (Dr. Reuven Bar-On).

EQ captures the core intra and interpersonal competencies that relate to understanding the self and others, relating to all ‘types’ of people and adaptability to an ever-changing environment.

Emotional Intelligence is directly linked to leadership success, workforce morale and therefore to the bottom line. Research has indicated a relationship between these variables, as shown below:

This two (2) day workshop aims to not only increase participants understanding of the key principles of Emotional Intelligence, but most importantly to enable participants to further develop and integrate a range of practical skills into their interpersonal repertoire.

Participants will benefit by:

• Understanding Bar-On’s 15 key components of Emotional Intelligence
• Insight into their own EQ strengths and development opportunities
• Learning about the way leadership ‘styles’ affect the self/others and productivity
• Learning the behavioural expressions of emotions within the workplace
• Develop a working understanding of a proven EQ framework tool that will enable you enhance your interpersonal effectiveness
• Creating a personalised EQ development plan

To sustain the positive changes gained in the workshop, participants have the opportunity to undertake EQ assessments and individual coaching (additional fee applies).

Find our what your Emotional Intelligence (EQ) is and why it matters.

Here's your chance to do the BarOn EQ-i Emotional Intelligence Inventory administered by one of only a few accredited WA practitioners.

For more information please contact us on 9492 8900 or email training@primexl.com.au

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

Do you manage any under performing staff?  High staff turnover and absenteeism?  Trying to hold onto your high performers?  Research has shown that effective feedback is the solution to managing these issues.  Providing performance feedback is an essential skill for anyone who supervises staff.  When people feel good they do good and when this is appreciated they do even better!

This workshop will provide you with a proven PFF (Performance Feedback Framework) that you can apply in your workplace.

The modules covered in the training are as follows:

Learning Objectives
To gain knowledge, understanding and practical skills in the following:

• Motivation and factors influencing performance
• Models of motivation
• Strategies for maximising performance in the workplace
• The link between feedback and performance
• Guidelines and strategies for giving effective feedback that facilitates performance and motivation
• Implementing the Performance Feedback Framework
• Strategies for managing poor performance
• Strategies for motivating employees

Outcomes
At the completion of the workshop participants will:

• Know what affects staff performance and motivation
• Understand the importance of feedback
• Understand the link between feedback and performance and how to implement feedback that maximises motivation and performance
• Understand the skills required for effective provision of feedback
• Understand and be able to apply the Performance Feedback framework
• Understand how to manage poor performance
• Understand how to motivate employees through goal setting

At the end of this workshop the participants will be able to effectively apply the Performance Feedback Framework in their workplace with an understanding of what influences motivation and performance and how to get the most out of their employees.

Who Should Attend

• Managers
• Supervisors
• Leaders

For more information please contact us on 9492 8900 or email training@primexl.com.au

Click Here to pay on-line now

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

Behavioural Interviewing is a staff selection method that focuses on experiences, behaviours, knowledge, skills and abilities related to the job. It is based on the belief that past behaviour and performance largely predicts future behaviour and performance. Current employment literature indicates that there is a strong trend towards this type of interviewing. The advantage of Behavioural Interviewing over traditional interviewing methods is its ability to elicit a more objective set of fact to facilitate selection decisions. This course will explain and demonstrate how to maximise the benefits of Behavioural Interviewing in the staff selection process.

Content:

• How to reduce the risk of selecting the wrong person for the job
• Understanding Behavioural Interviewing methodology
• Using Behavioural Interviewing techniques
• The 5 stages of Behavioural Interviewing preparation
• The 7 key question types used in Behavioural Interviewing
• Techniques for assessing answers in Behavioural Interviewing
• Using Behavioural Interviewing when getting referees reports
• Practical exercises in Behavioural Interviewing

For more information please contact us on 9492 8900 or email training@primexl.com.au

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

Have you ever been told you're too blunt? Do you find it difficult to get your views across? Do you find it hard to say NO?

If you are either not assertive enough or perceived as aggressive, then this workshop is just for you.  Develop your skills to express your views in a confident manner and communicate effectively with people at all levels.

An ideal platform for our Dealing With Difficult People workshop, the Assertive Communication course is also a logical next step following the completion of a workplace communication skills workshop.

Effective communication is one of the most essential elements of workplace co-operation and teamwork.   There are, however, some people who have difficulty in communicating their point of view in a clear, assertive manner. This often results in staff becoming either aggressive or passive in their communication, particularly in times of pressure or conflict.

Learning Objectives

During this workshop participants will:

• Learn how to identify and assertive communication skills more effectively to enhance      co-operation
• Learn to identify their own personal communication style
• Learn about appropriate forms of communication and when it's important to be assertive
• Learn the key blockers of assertiveness
• Learn how to manage issues of conflict and misunderstanding in both the work and personal environments

Outcomes

At the completion of the course, participants will be able to:

• Understand the key blockers of assertiveness
• Describe the key elements of assertive communication
• Identify the most appropriate forms of communication to be used and identify times when it's important to be assertive
• Maximise the effectiveness of their assertive communication to reduce conflict
• Identify aspects of their personal communication style which require further attention and plan a method to address these
• Demonstrate assertive behaviour and recognise its benefits

Who Should Attend

Anyone who would like to improve their assertiveness skills in the workplace and/or their personal lives.

For more information please contact us on 9492 8900 or email training@primexl.com.au

Click Here to pay on-line now

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

Life is increasingly demanding on our resources and as such we are required to do more with less, which creates stress! That said, is all stress bad?

Learn to identify the symptoms, the causes and discover how to manage stress to enabling you to lead a more balanced and effective life.

This one (1) day workshop will provide you with a range of proven and practical strategies to help you take control and minimise the effect of stress in your life.

Learning Objectives

During this course participants will:

• Acquire a sound understanding of what stress is and how it affects us
• Develop an understanding of an effective stress management framework to address any stressful circumstance
• Learn a number of effective and immediately applicable strategies to address and prevent stress

Outcomes

At the completion of this course participants will:

• Be able to recognise the signs of stress in themselves and in others
• Understand how to use stress to get a positive outcome
• Develop a personalised stress management plan

Who Should Attend

This workshop will benefit anyone who feels under pressure and wants to learn some proven strategies to assist them to get more out of life.

For more information please contact us on 9492 8900 or email training@primexl.com.au

Click Here to pay on-line now

or

Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

Do you spend 80% of your time dealing with 20% of your staff? Do you have to deal with colleagues or customers who are disruptive, sarcastic or even aggressive - people who simply DON'T GET IT?

This workshop will help you restore your personal power and achieve outcomes(s) that are right for you when dealing with difficult people.

This one (1) day course uses an understanding of body language and verbal defusing strategies to assist you to become more confident in managing difficult and demanding interpersonal situations. Participants will also be shown strategic approaches to manage anger and the stress created by these situations.

Learning Objectives

During this workshop participants will:

• Learn the nature of 'difficult behaviours' as distinct from 'difficult people'
• Learn about the causes and effects of difficult behaviour and conflict
• Understand the relationship between conflict and stress
• Learn practical strategies to manage conflict and stress
• Learn how to use their personal power constructively when confronted with the difficult behaviour of others
• Discover the SIX KEYS TO SUCCESS
• Increase their confidence in dealing with the difficult behaviour of others

Outcomes

At the completion of this workshop participants will be able to:

• Differentiate between "difficult behaviour" and "difficult people"
• Understand what causes difficult behaviour and conflict
• Demonstrate practical strategies to manage conflict and stress
• Identify the SIX KEYS TO SUCCESS
• Show an increased confidence when dealing with difficult behaviours

Who Should Attend

• People who provide a service that deals with the public / customers
• People who have to work with others who display difficult behaviour
• Managers
• Supervisors
• Any person wishing to become more skilled at dealing with colleagues, members of the public or customers who display difficult behaviour

For more information please contact us on 9492 8900 or email training@primexl.com.au

Click Here to pay on-line now

or

Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

We all have to work with “Bullying” behaviour from time to time and this can be a very challenging task.

This course helps identify dysfunctional and unequal ‘power dynamics’ and provides you with practical strategies to reclaim your personal power. Learn powerful techniques that truly work to “disarm the bully” and get your needs met.

For more information please contact us on 9492 8900 or email training@primexl.com.au

Click Here to pay on-line now

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

This course will provide a range of strategies and techniques for management and supervisory personnel to use when assisting people in dispute(s) to systematically isolate the issues in conflict, consider options for resolution and reach an agreement that accommodates the needs of all involved.

Examples used in this course would include complaints by one staff member against another, relating to perceived inappropriate or unacceptable behaviour and general grievances.

The course also covers workplace conflict, which could involve allegations of bullying, harassment or racism. The aim of the course is to enhance skills of negotiating agreements as an independent third party and establishing outcomes acceptable to all parties involved.

Course Presenter:  Michael Tunnecliffe
Michael is a clinical psychologist, who specialises in the areas of stress, conflict, crisis intervention, critical incident response and recovery planning. Michael has had extensive experience in working with people across a wide range of organisations and industries. He has provided stress awareness training and conflict management programs for numerous organisations across Australia, New Zealand and Papua New Guinea.

For more information please contact us on 9492 8900 or email training@primexl.com.au

Click Here to pay on-line now

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

All of us need toknow how to negotiate successfully to get our needs met.  Whether it be negotiating work hours, workload, new contracts, better pay or anything else this course covers a range of practical techniques from how to best put your case forward, using the power of the 'right' questions, to closing the negotiation successfully.

For more information please contact us on 9492 8900 or email training@primexl.com.au

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

Mentoring is highly effective in inducting new colleagues into an organisation and supporting their workplace professional learning. To be a mentor requires certain attributes and skills.

Participants attending this comprehensive course will learn how to best fulfil the role and functions of a mentor by examining the key attributes for effective mentor performance. Participants will also be able to develop mentor learning models suitable to their workplace or mentoring partnership.

For more information please contact us on 9492 8900 or email training@primexl.com.au

Click Here to pay on-line now

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Telephone (08) 9492 8900 or FREECALL 1800 674 188

Overview

Public speaking can be an incredibly anxious experience for many people, turning even the most knowledgeable and prepared person into a confused and blithering mess. Some people may find themselves not participating in conversations that they in fact could contribute to because of the debilitating effects of anxiety and fear associated with speaking in front of others.

This two day course takes you through some very practical methods of managing your anxiety as well as easy to follow steps in delivering a quality presentation. This course aims to build your confidence in managing your fears from many different levels, from giving a speech in front of a large forum, to participating in a staff meeting with a small group of people you may know.

Learning Objectives
During the workshop participants will learn:

1. To understand why they have a fear of public speaking
2. Gain control over negative thinking relating to speaking in front of others
3. Practical techniques to manage nerves
4. Ways of deflecting attention from yourself and onto the topic you are discussing
5. How to put together a creative and interesting presentation or discussion

Outcomes
Participants completing this highly practical course should be able to:

1. Identify quickly when their fears are triggered and how to control them
2. Break the negative self talk associated with their fears of public speaking
3. Manage their nerves in order to deliver a short presentation
4. Practice and deliver a creative presentation/discussion in front of fellow participants
5. Formulate and integrate the tools learnt in the workshop into their own work/life practices where appropriate

This course does require you to step outside of your comfort zone, however this is done in a very safe and supportive environment.

Who Should Attend?
This course is open to anyone who would like to increase their confidence in speaking in front of others. However the course is also target to those, who within their job roles, find it challenging to speak in front of a number of people, whether at a staff meeting or case conference, to delivering a presentation or training workshop.