Prime Corporate Psychology

Training Courses Contract No. 40304
Per Seat Category 3: Working In Organisations 3.1.1 Recruitment & Staff Selection (1 day) 3.1.2 Recruitment & Staff Selection (2 days)

Per Course Category 3: Working In Organisations 3.1.1 Recruitment & Staff Selection (1 day) 3.1.2 Recruitment & Staff Selection (2 days) 3.2.1 Interpersonal & Communication Skills (1 day) 3.2.2 Time Management (1 day) 3.2.3 Meeting Skills (1 day) 3.2.4 Negotiations Skills (1 day) 3.2.5 Negotiation Skills (2 days) 3.2.6 Presentation Skills (1 day) 3.2.7 Presentation Skills (2 days) 3.2.8 Facilitation Skills (1 day) 3.2.9 Facilitation Skills (2 days) Category 4: Management 4.4.1 Change Management (1 day) 4.4.2 Managing People (1 day) 4.4.3 Managing People (2 days) 4.4.4 Leading and Managing Teams (1 day) 4.4.5 Leading and Managing Teams (2 days) 4.4.6 Managing Employee Performance (1 day) 4.4.7 Managing Employee Performance (2 days) 4.4.8 Conflict Management (1 day)


Course Descriptions
Category 3: Working In Organisations
Course		Duration
3.1.1 Recruitment & Staff Selection		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
For supervisors & managers	Participants will be able to understand and demonstrate a professional approach to recruitment and selection processes that comply with legislative requirements and the Public Sector Standards.	Understanding Public Sector Standards, protocols and relevant legislation Reviewing position descriptions (JDFs) Preparing reports that recommend filling/creating positions Advertising positions Selecting the most appropriate panel Processing applications and short listing Behavioural interview techniques Writing the selection panel report Providing positive and constructive feedback
back to top
Course		Duration
3.1.2 Recruitment & Staff Selection		2 days
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
For supervisors & managers	Participants will be able to understand and demonstrate a professional approach to recruitment and selection processes that complies with legislative requirements and the Public Sector Standards.	Understanding Public Sector Standards, protocols and relevant legislation Reviewing position descriptions (JDFs) Preparing reports that recommend filling/creating positions Advertising positions Selecting the most appropriate panel Processing applications and short listing Behavioural interview techniques Writing the selection panel report Providing positive and constructive feedback
back to top
Course		Duration
3.2.1 Interpersonal & Communication Skills		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
Not applicable	Participants will be able to understand the dynamics of interpersonal relationships and communication skills and develop and practice strategies to be more effective.	Understanding the dynamics of interpersonal and communication skills Active listening and effective questioning techniques Different communication styles Communication flow and barriers Causes of upset, responses and opportunities Aggressive, submissive or assertive practices Developing assertive practices Managing aggressive behaviour Effective requests Promising Counter-offering and renegotiating Seeking closure Giving and receiving feedback Committing to a personal action plan
back to top
Course		Duration
3.2.2 Time Management		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
Not applicable	Participants will be able to understand the principles of time management, relate this to their practice and develop a plan to manage time productively.	Understanding the principles of time management Stressors, interruptions and time wasters Setting goals and objectives Prioritising 80 / 20 rule Effective time management tools and strategies Delegating Communicating your plan to your colleagues and soliciting their assistance Committing to a personal action plan
back to top
Course		Duration
3.2.3 Meeting Skills		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
Not applicable	Participants will be able to understand the principles of managing a meeting, relate this to their practice and develop appropriate meeting structures, processes and strategies to achieve positive meeting outcomes.	Meeting types - steering groups and committees, project meetings, inter-agency, consultant-agency, working parties, community consultation etc. Meeting purpose and agenda setting Meeting facilitation styles Meeting preparation / organisation Meeting roles and responsibilities, eg. facilitator / chairperson, Executive Officer, minute taker, participant Features of effective meetings Dealing with difficult participants and conflict Communication techniques Group facilitation techniques Managing competing stakeholder agendas Meeting protocols Terms of Reference Reporting meeting outcomes
back to top
Course		Duration
3.2.4 Negotiation Skills		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
Not applicable	Participants will be able to understand the principles and techniques of successful negotiation and apply strategies to negotiate effectively and with confidence in an organisational setting.	Principles, stages and techniques of successful negotiation Terms of agreement Researching client's needs Strategies and tactics Negotiator styles and influence Dealing with conflict and deadlocks Effective non-verbal communication and body language Questioning techniques Planning and practicing skills Applying negotiation skills to reach agreement Maintaining ongoing relationship
back to top
Course		Duration
3.2.5 Negotiation Skills		2 days
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
Not applicable	Participants will be able to understand the principles and techniques of successful negotiation and demonstrate the application of negotiation strategies to negotiate effectively in different situations.	Principles, stages and techniques of successful negotiation Terms of agreement Researching client's needs Strategies and tactics Negotiator styles and influence Dealing with conflict and deadlocks Effective non-verbal communication and body language Planning and practicing skills Applying negotiation skills to reach agreement Maintaining ongoing relationship Identify preferred negotiation styles Plan for a group practice to reach agreement and maintain relationships Plan negotiation for a one-on-one practice to reach agreement and maintain relationship
back to top
Course		Duration
3.2.6 Presentation Skills		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
Not applicable	Participants will be able to understand the principles and techniques of professional presentations and confidently demonstrate effective and interesting impromptu and prepared presentations.	Successful presentation principles and techniques Structuring and preparing presentations Targeting your audience Techniques to control nerves Using body language, tone, other attention holding devices, notes, prompts and visual aids Anticipating and responding to questions Making presentations engaging Presenting statistics and facts in interesting ways Presenting information persuasively Understanding your preferred style Impromptu speaking techniques
back to top
Course		Duration
3.2.7 Presentation Skills		2 days
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
Not applicable	Participants will be able to understand the principles and techniques of professional presentations and confidently demonstrate advanced presentation skills through effective and interesting impromptu and prepared presentations for a variety of audience types, sizes and themes.	Principles and techniques of successful presentations Structuring and preparing presentations Targeting your audience Practice techniques to control nerves Practice using body language, tone and other attention holding devices Practice using notes, prompts and other visual aids and determining preferred styles Anticipating and responding to questions and practice responding Making presentations engaging Presenting statistics and facts Presenting information persuasively Understanding your preferred style Practice impromptu speaking Practice public speaking techniques Self-evaluation process Giving effective individual and group feedback Receiving feedback
back to top
Course		Duration
3.2.8 Facilitation Skills		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
Not applicable	Participants will be able to understand and confidently demonstrate the principles and techniques of effective facilitation for different audiences to achieve positive outcomes.	Principles of successful facilitation Facilitation techniques Facilitation processes for working with individuals and various sized groups Interpersonal communication techniques to achieve positive outcomes Managing personal differences Defusing a difficult situation Engaging a reluctant or difficult participant Guidelines for designing and facilitating an effective outcome Understanding and improving your facilitation style
back to top
Course		Duration
3.2.9 Facilitation Skills		2 days
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
Not applicable	Participants will be able to understand the principles and confidently demonstrate advanced techniques of effective facilitation for achieving positive outcomes by managing contentious issues and complex situations with different audiences.	Principles of successful facilitation Facilitation techniques Facilitation processes for working with individuals and various sized groups Interpersonal communication techniques to achieve positive outcomes Managing personal differences Defusing a difficult situation Engaging a reluctant or difficult participant Guidelines for designing and facilitating effective outcomes Practice designing and facilitating effective outcomes Practice using interpersonal skills to facilitate positive outcomes Practice using different group processes when working with difficult individuals or groups Understanding and improving your facilitation style Giving and receiving feedback
back to top
Category 4: Management
Course		Duration
4.4.1 Change Management		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
Not applicable	Participants will be able to understand the principles of change management and apply strategies to develop customised solutions to manage change in the workplace.	Change management process Planning for change Practical change models Developing customised, personal change plans Aligning change strategies with organisational goals Developing a team Managing resistance Change plan with specific strategies Empowerment and initiating change Monitoring and evaluating change
back to top
Course		Duration
4.4.2 Managing People		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
For supervisors and managers	Participants will be able to understand the principles and strategies of managing people and apply the skills to achieve a better work environment with increased co-operation and productivity from colleagues.	Self-understanding Empowering others Management styles Listening and questioning skills Communication and interpersonal relations Creating a positive team climate People skills and supervision Assertiveness skills Managing differences Giving and receiving feedback Develop a personal plan to monitor one aspect of increased co-operation and productivity in the workplace
back to top
Course		Duration
4.4.3 Managing People		2 days
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
For supervisors and managers	Participants will be able to understand the principles and strategies of managing people and apply the skills to develop a plan to achieve a better work environment with increased co-operation and productivity from individuals and the team.	Self-understanding Empowering others Management styles Listening and questioning skills Communication and interpersonal relations Creating a positive team climate People skills and supervision Assertiveness skills Managing differences Giving and receiving feedback Develop a personal plan to monitor one aspect of increased co-operation and productivity in the workplace Develop a plan for individuals and the team to increase co-operation and productivity with specific strategies, time frames, outcomes and evaluation.
back to top
Course		Duration
4.4.4 Leading and Managing Teams		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
For supervisors and managers	Participants will be able to understand the fundamentals of leading and managing a team for increased team performance and productivity through improving leadership and management approach.	Leadership styles, different teams Roles of team leader, member and team dynamics Team empowerment Team problem solving Team communication strategies Developing people Managing conflict Monitoring the team's performance Develop a personal plan to monitor one aspect of leadership and one aspect of management for improving your team
back to top
Course		Duration
4.4.5 Leading and Managing Teams		2 days
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
For supervisors and managers	Participants will be able to understand the principles, strategies and benefits of a focused team for increased productivity and develop a plan to improve their leadership and performance skills to improve the management of individuals and the team.	Leadership styles, different teams Roles of team leader, member and team dynamics Team empowerment Team problem solving Team communication strategies Developing people Managing conflict Monitoring the team's performance Develop a personal plan to monitor one aspect of leadership and one aspect of management for improving your team Develop a plan to improve individual and team performance that includes specific strategies, time frames and evaluation
back to top
Course		Duration
4.4.6 Managing Employee Performance		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
For supervisors and managers	Participants will be able to understand the principles of managing performance effectively and apply the skills to improve employee and team performance to achieve positive results with employees.	Role of performance management Performance management cycle Approaches to performance management Implementing a performance management system Linking individual performance outcomes to organisational strategic and operational plans Developing individual performance objectives Developing individual learning plans Documenting the performance agreement Methods of monitoring performance Recognising and rewarding performance excellence Preparing for and conducting the review Giving constructive feedback Factors that may inhibit performance Managing substandard performance Develop an employee or team performance management plan with specific tasks, timeframes and evaluation
back to top
Course		Duration
4.4.7 Managing Employee Performance		2 days
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
For supervisors and managers	Participants will be able to understand the principles of managing performance effectively and apply the skills to develop a plan to improve employee and team performance to achieve positive results with employees.	Role of performance management Performance management cycle Approaches to performance management Implementing a performance management system Linking individual performance outcomes to organisational strategic and operational plans Developing individual performance objectives Developing individual learning plans Documenting the performance agreement Methods of monitoring performance Recognising and rewarding performance excellence Preparing for and conducting the review Giving constructive feedback Factors that may inhibit performance Managing substandard performance Develop an employee or team performance management plan with specific tasks, timeframes and evaluation
back to top
Course		Duration
4.4.8 Conflict Management		1 day
Date(s)
Please contact us on 9492 8900 for available dates.
Prerequisite	Outcome	Content
For supervisors and managers	Participants will be able to understand the principles of conflict management and apply the skills to manage conflict constructively and positively in the work place in different situations	The basis of conflict Identify major factors contributing to conflict situations Stages of conflict resolution Roles of values, beliefs and self-awareness in conflict and conflict resolutions Personal styles of conflict management Strategies and skills for managing conflict Models of conflict resolution including mediation, conciliation and facilitated negotiation Active listening and questioning techniques Assertiveness techniques Building win / win solutions to conflict situations Leading conflict resolution situations
back to top
For further information or to register for a course, please contact us on (08) 9492 8900 or email us.